30-day hassle-free returns.
We want you to love your Allwear. If something's not quite right, we're here to help make it right — quickly and simply. You have 30 days from the date of delivery to start a return through our Returns Portal. U.S. returns include free return shipping. All returns are refunded in the form of store credit via an Allwear E-Gift Card only.
How to start a return
Three steps. Simple and fast.
1
Visit the Returns Portal
Go to our Returns Portal and follow the prompts to submit your return request.
2
Receive your prepaid label
Once approved, we'll email you a prepaid return label. Ship your item back using the label provided.
3
Receive your store credit
After inspection — please allow 10–15 business days — you'll receive your store credit via email as an Allwear E-Gift Card.
Return guidelines
To ensure a smooth return process.
Eligible for return
Unworn, unwashed, and in original condition
Returned in original Allwear product bag with tags intact
Within 30 days of delivery
Not eligible for return
Worn, washed, or damaged items
Underwear and socks
Items marked Final Sale
Post-purchase unlocks or free gifts
All items are carefully inspected before store credit is issued.
Pre-orders
What you need to know about pre-order purchases.
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Reservation & Payment: Pre-order items allow you to reserve products before they are in stock. Payment is collected at checkout to secure your order.
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Estimated Shipping: Shipping dates are estimates, not guarantees. Orders may ship earlier or later due to production, inventory availability, returns, or other operational factors.
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Partial & Staggered Fulfillment: Pre-orders may ship in waves. Some orders may ship earlier if inventory becomes available; others may ship in subsequent production batches.
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High Demand & Backorders: If demand exceeds the current production run, your order may be delayed to a later batch.
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Cancellation Rights: You may cancel your pre-order at any time prior to shipment for a full refund.
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Post-Shipment: Once your pre-order ships, it is subject to our standard returns policy.
Questions
We're happy to help.
Still unsure? We're happy to help — just email us at support@allwear.com and we'll take care of you.